BORAGE supplies spa and body care products for spas, salons, hammams, hotels, wellness centers, and beauty businesses in the United Arab Emirates, with wholesale support for the GCC and selected international markets.
Below are clear answers to the questions we receive most often about our range, product sizes, wholesale orders, samples, delivery, storage, and product support.
About BORAGE and our spa range
What is BORAGE?
BORAGE is a UAE based supplier of spa and body care products. We focus on practical products for body treatments and spa rituals, with support for business customers from product selection through ordering and delivery.
Who does BORAGE supply?
We primarily work with spas, salons, hammams, wellness centers, hotels, and other beauty and hospitality businesses. Our treatment range is intended for environments where larger working sizes and consistent treatment routines are important.
What spa products does BORAGE offer?
Our core range includes body scrubs, body masks, body creams, massage oils, and spa fragrances. Core formats include 4 kg body scrubs, 4 kg body masks, 4 kg body creams, 5 L massage oils, and 250 mL spa fragrances. Availability can vary by product and fragrance.
For a broader overview, visit our Professional Spa Products page.
How are BORAGE products used in a body treatment?
The exact protocol depends on the treatment. A common body care sequence is scrub, followed by mask, then body cream; massage oil and spa fragrance are used when appropriate to the service. Our team can also help business clients choose a suitable product sequence for their treatment menu.
Wholesale, samples, and business orders
Does BORAGE offer wholesale pricing?
Yes. BORAGE offers wholesale and B2B pricing for eligible business customers. Pricing can vary by product, quantity, order value, destination, and agreed account terms, so the final commercial offer is confirmed in the quotation.
Businesses purchasing for the GCC can also review our Wholesale Spa Products GCC page.
What is the minimum order quantity?
Minimum order quantities depend on the product category and the type of business order. Different formats may have different minimums, so we confirm the applicable MOQ when preparing your quotation rather than applying one minimum to every product.
Can I request samples before placing an order?
Samples may be available for qualified businesses that need to evaluate products before ordering. Sample availability depends on the products requested and the business requirements. Please review our Sample Policy for the current process.
Does BORAGE offer private label products?
No. BORAGE does not currently offer private label production. Products are supplied under the BORAGE brand.
Delivery in the UAE, GCC, and international markets
Does BORAGE deliver across the UAE and outside the UAE?
Yes. We supply business customers across the United Arab Emirates and support wholesale inquiries from the GCC and selected international markets. Shipping availability is confirmed according to the destination, products, shipment size, and order requirements.
How much does shipping cost and how long does delivery take?
Shipping cost and delivery time are not fixed for every order. They depend on the destination, shipment weight and volume, product availability, courier service, and any destination specific requirements. We confirm the available shipping option and cost during the order or quotation process.
Product suitability, storage, and treatment use
Are BORAGE products suitable for all skin types?
BORAGE body care products are developed for spa and body care use, but individual suitability can vary by product, treatment, skin condition, and personal sensitivity. Always review the product ingredients and usage directions and follow the suitability checks required by your treatment protocol, especially for sensitive skin.
How should BORAGE products be stored?
Store BORAGE products at 15 to 25°C in a cool, dry place away from direct sunlight and excessive heat. Keep containers properly closed after use and follow the storage information shown on the product.
How long can BORAGE products be used after opening?
For products marked with a 6M period after opening (PAO) symbol, use the product within 6 months after opening and before the printed expiry date. If the printed expiry date comes first, follow that earlier date.
Can I request ingredient information or treatment guidance?
Yes. Business clients can request product information, ingredient information, usage guidance, and treatment support when needed. This helps spa teams understand how a product fits into the intended service rather than relying on generic instructions.
Ordering, catalog, payments, and support
How can I place an order with BORAGE?
You can order through our website or contact our team for wholesale quotations and business orders. For larger or mixed business orders, contacting us directly allows us to confirm availability, quantities, pricing, and delivery before the order is finalized.
Where can I view the BORAGE product catalog?
You can view our current Spa Products Catalog online or contact us if you need help choosing products for a specific treatment or business requirement.
What payment methods are available?
Available payment options are confirmed during the ordering process and may vary by market, customer account, and order type. Any agreed B2B payment terms are confirmed directly with the customer.
What is the BORAGE return or cancellation policy?
Returns, refunds, and cancellations are handled according to the applicable store policy and the circumstances of the order. Please contact us before returning a product. You can also review our Cancellation Policy.
How can I contact BORAGE?
Email: cs@boragebeauty.com
Phone / WhatsApp: +971 55 644 2258
Website: boragebeauty.com
For general enquiries, you can also use our Contact Us page.