Terms of service

Last Updated: August 2026

These Terms of Service govern your use of the BORAGE website and purchases made from BORAGE. By using this website, creating an account, submitting an order, or otherwise using our services, you agree to these Terms and the policies referenced on this website.

Business Information

BORAGE is operated by BORAGE TRADING L.L.C, a company registered in Dubai, United Arab Emirates.

Eligibility & Acceptable Use

You may use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, transmit harmful code, or use the website in a way that violates applicable law or the rights of others.

Product Information

We make reasonable efforts to keep product descriptions, specifications, photographs, pricing, and availability accurate and current. Minor errors, packaging updates, colour differences, and production variations may occur.

BORAGE body care and cosmetic products are intended for external cosmetic use unless a product specifically states otherwise. Customers and treatment providers are responsible for following product instructions, ingredient information, warnings, storage requirements, and appropriate hygiene practices.

Orders & Acceptance

Submitting an order does not guarantee acceptance. BORAGE may review, refuse, limit, or cancel an order where reasonably necessary, including in cases of pricing errors, stock issues, suspected fraud, payment issues, shipping restrictions, regulatory requirements, or incorrect order information.

If an order is cancelled after payment has been collected, any eligible refund will be handled according to our Refund Policy and applicable law.

Pricing & Payment

Prices displayed on the website are subject to change without notice. Applicable taxes, shipping charges, customs duties, import fees, or other charges may apply depending on the order and destination.

For certain GCC, international, wholesale, or manually reviewed orders, final shipping or other agreed charges may be confirmed after the order is submitted and before dispatch.

Wholesale & Business Orders

Business, wholesale, company, distributor, reseller, and other B2B orders may be subject to separately agreed pricing, minimum quantities, payment terms, shipping arrangements, account permissions, or written commercial terms.

If separately agreed written terms conflict with these general Terms, the separately agreed written terms apply to the extent of that conflict.

Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy. Delivery dates are estimates unless expressly guaranteed in writing.

Returns, Refunds & Cancellations

Returns and refunds are governed by our Refund Policy and any applicable cancellation terms displayed on the website.

Customer Accounts

You are responsible for keeping your account access secure and for the accuracy of information submitted through your account. Notify BORAGE promptly if you believe your account has been accessed without authorization.

Intellectual Property

Unless otherwise stated, the BORAGE name, branding, logos, product descriptions, photographs, graphics, designs, text, and other original website content are owned by or licensed to BORAGE TRADING L.L.C and are protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, or commercially use this content without prior written permission, except where permitted by law.

Third-Party Services

The website may use or link to third-party services, including Shopify, payment providers, couriers, analytics providers, social platforms, and applications. Those services may have their own terms and privacy practices.

Disclaimer & Limitation of Liability

To the maximum extent permitted by applicable law, BORAGE TRADING L.L.C is not liable for indirect, incidental, special, or consequential losses arising from the use of this website or products.

Nothing in these Terms excludes or restricts any liability or customer right that cannot legally be excluded or restricted.

Governing Law

These Terms and use of this website are subject to the applicable laws and regulations of the United Arab Emirates.

Changes to These Terms

We may update these Terms when necessary for operational, legal, regulatory, or commercial reasons. The latest version takes effect when published on this website, except where applicable law requires otherwise.