Shipping policy

Last Updated: August 2026

BORAGE offers shipping within the UAE and to selected GCC and international destinations for retail and business orders.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and public holidays.

Processing times may vary for large orders, wholesale orders, special requests, or orders requiring manual review.

UAE Delivery

Available UAE shipping options and applicable delivery charges are shown at checkout where supported.

Delivery times are estimates only and may vary depending on the destination, courier operations, order size, public holidays, or other circumstances outside our reasonable control.

GCC & International Shipping

For selected GCC and international destinations, the final shipping charge may be calculated after the order is submitted.

If checkout displays “Shipping Calculated After Order Review” or shows a shipping amount of AED 0, this does not mean that shipping is free.

The final shipping charge may be calculated based on:

Destination
Final packed shipment weight
Package dimensions
Order quantity
Available courier service

BORAGE will communicate the applicable shipping charge before the shipment is dispatched. Any additional shipping amount required must be settled before dispatch unless otherwise agreed in writing.

Delivery Estimates

Any delivery timeframe provided by BORAGE or the courier is an estimate and is not guaranteed.

Delivery may be affected by customs clearance, courier operations, weather conditions, public holidays, remote-area service, incorrect delivery information, or other circumstances outside our reasonable control.

Customs, Duties & Import Charges

For orders delivered outside the UAE, customs duties, import taxes, clearance charges, government fees, or other destination-country charges may apply.

Unless expressly agreed otherwise in writing, these charges are the responsibility of the recipient and are not included in BORAGE product or shipping prices.

BORAGE is not responsible for delays caused by customs authorities, import requirements, or destination-country clearance procedures.

Delivery Information

Customers are responsible for providing complete and accurate shipping information, including the recipient name, telephone number, address, city, and any other information required for delivery.

If a shipment cannot be delivered because the information provided is incorrect, incomplete, or the recipient is unavailable, any additional delivery, return, storage, or reshipping charges may be charged to the customer where applicable.

Damaged Shipments

If an order is received damaged, please contact BORAGE as soon as possible after delivery and provide the order details together with clear photographs or other supporting evidence.

Claims are reviewed individually based on the circumstances of the shipment, product condition, courier information, and applicable policies.

Shipping Responsibility

BORAGE works with third-party courier and logistics providers to deliver orders.

Responsibility and available remedies relating to loss, delay, or damage during transportation are subject to the applicable courier terms, BORAGE policies, and applicable law.

Nothing in this policy limits any rights that cannot legally be excluded or restricted.