Shipping policy

Last Updated: October 2026

BORAGE currently offers online shipping within the United Arab Emirates and to Saudi Arabia, Bahrain, Kuwait, Oman and Qatar for retail and business orders.

For destinations outside these countries, online checkout shipping is not currently enabled. Customers may contact BORAGE before ordering to request a manual shipping quote. Availability is reviewed case by case and may depend on the destination, products ordered, courier availability and applicable import or shipping restrictions.

Order Processing

Orders are generally processed within 1 to 3 business days, excluding weekends and public holidays.

Processing times may vary for large orders, wholesale orders, special requests, or orders requiring manual review.

UAE Delivery

Available UAE delivery options and applicable shipping charges are shown at checkout.

Delivery times are estimates only and may vary depending on the destination, courier operations, order size, public holidays, or other circumstances outside our reasonable control.

GCC Shipping

BORAGE currently ships through online checkout to Saudi Arabia, Bahrain, Kuwait, Oman and Qatar.

Where a shipping rate is available at checkout, the applicable charge will be shown before the order is completed.

If checkout displays “Shipping Calculated After Order Review” or shows a shipping amount of AED 0, this does not mean that shipping is free.

In these cases, the final shipping charge may be calculated after the order is submitted based on:

Destination
Final packed shipment weight
Package dimensions
Order quantity
Available courier service

BORAGE will communicate the applicable shipping charge before dispatch. Any additional shipping amount required must be settled before the shipment is sent unless otherwise agreed in writing.

Manual Shipping Requests Outside the UAE and GCC

Customers in countries outside the UAE, Saudi Arabia, Bahrain, Kuwait, Oman and Qatar may contact BORAGE to request a manual shipping quotation before placing or completing an order.

A manual shipping request is not confirmed until BORAGE confirms that the destination and products can be shipped and provides the applicable shipping charge and payment arrangement.

Delivery Estimates

Any delivery timeframe provided by BORAGE or the courier is an estimate and is not guaranteed unless expressly confirmed otherwise in writing.

Delivery may be affected by customs clearance, courier operations, weather conditions, public holidays, remote area service, incorrect delivery information, or other circumstances outside our reasonable control.

Customs, Duties and Import Charges

For orders delivered outside the UAE, customs duties, import taxes, clearance charges, government fees, or other destination country charges may apply.

Unless expressly agreed otherwise in writing, these charges are the responsibility of the recipient and are not included in BORAGE product or shipping prices.

BORAGE is not responsible for delays caused by customs authorities, import requirements, or destination country clearance procedures.

Delivery Information

Customers are responsible for providing complete and accurate shipping information, including the recipient name, telephone number, address, city, and any other information required for delivery.

If a shipment cannot be delivered because the information provided is incorrect or incomplete, or because the recipient is unavailable, any additional delivery, return, storage, or reshipping charges may be charged to the customer where applicable.

Damaged Shipments

When receiving a BORAGE shipment, customers are requested to record one continuous unboxing video starting while the package is still sealed and continuing until all products are clearly visible.

If any damage, leakage, missing items, incorrect items, or other issue is noticed, please contact BORAGE as soon as possible after delivery and provide the order details, the unboxing video, and clear photographs of the affected products and packaging.

The unboxing video helps BORAGE verify the condition in which the shipment was received and review the matter accurately. If an unboxing video is not available, this may limit our ability to verify certain types of shipping related claims.

Claims are reviewed individually based on the circumstances of the shipment, product condition, available evidence, and applicable BORAGE policies.

Shipping Responsibility

BORAGE works with third party courier and logistics providers to deliver orders.

Responsibility and available remedies relating to loss, delay, or damage during transportation are subject to the applicable courier terms, BORAGE policies, and applicable law.

Nothing in this policy limits any rights that cannot legally be excluded or restricted.