Refund policy

Last Updated: August 2026

This policy applies to eligible retail and business orders placed with BORAGE unless otherwise agreed in writing.

Return Period

Eligible items may be requested for return within 7 days from the date of delivery.

All returns are subject to review and approval before they are sent back to BORAGE.

Return Eligibility

To be eligible for return, products must be:

  • Unopened and unused
  • In their original packaging
  • With all seals, labels, and accessories intact
  • Accompanied by valid proof of purchase

For hygiene and safety reasons, opened, used, unsealed, or otherwise altered body care or cosmetic products cannot be returned unless the product is confirmed to be defective or incorrect.

Non-Returnable Items

The following are generally non-returnable:

  • Opened or used body care, cosmetic, or hygiene-sensitive products
  • Unsealed items
  • Samples, testers, complimentary items, and promotional items
  • Items damaged after delivery because of misuse, improper storage, or handling
  • Items outside the eligible return period

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact BORAGE as soon as possible and provide your order details together with clear photographs or other supporting evidence.

Each claim is reviewed individually. Where the claim is approved, BORAGE may provide a replacement, refund, store credit, or another appropriate resolution depending on the circumstances and applicable law.

Return Shipping

For approved returns that are not caused by a BORAGE error or confirmed product defect, return shipping costs are the responsibility of the customer.

Returns should be sent using a trackable shipping method. Unauthorized returns may be refused.

Refunds

Refunds are issued only for eligible cancelled orders or approved returns.

Approved refunds are normally issued to the original payment method. Where available and agreed, store credit may be offered instead.

Once processed by BORAGE, refunds may take approximately 5–10 business days to appear, depending on the payment provider and banking system.

Original shipping charges, customs duties, import charges, and return shipping costs are not refundable unless required by law or the refund is approved because of a BORAGE error.

Orders Already Shipped

An order that has already been shipped or fulfilled cannot normally be cancelled for a refund. If eligible, it must instead be handled under the return process described in this policy.

How to Request a Return

To request an eligible return, please sign in to your customer account and submit the request through the Returns section, or contact BORAGE for assistance.

Email: cs@boragebeauty.com
Phone / WhatsApp: +971 55 644 2258

Nothing in this policy limits any customer rights that cannot legally be excluded or restricted under applicable law.